Shipping and Returns Policy
I AM NOT SURE WHICH PRODUCTS TO CHOOSE. CAN YOU HELP?
Absolutely yes. Please contact us it if you have queries about products, sizes, availability or anything else. We will get back to you and help you complete your order.
Contact us here: info@ausaux.com
HOW MUCH DO YOU CHARGE FOR SHIPPING?
All orders will be delivered within 7 business days.
STANDARD SHIPPING | EXPRESS SHIPPING | |
|---|---|---|
| Cost | – $15.00 for orders under $50.00 – FREE for orders over $50.00 | $35.00 |
| Postage Time – Major Cities | 4-6 Days | 2-3 Days |
| Postage Time – Most Areas | 7-10 Days | 2-3 Days |
| Postage Time – Remote Areas | 10-14 Days | 2-3 Days |
| Signature Requited? | Yes | Yes |
DO YOU SHIP TO POST OFFICE BOXES?
Yes, we ship to Post Office Boxes.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
If you place your order before 12noon, we generally process on the same day. Otherwise, we will process your order before 12noon the next business day.
We use Australia Post as our shipping partner. Most orders within Sydney are delivered within next business day with Express Shipping and 2-3 business days with Standard shipping. All orders to regional Australia including Perth and Darwin will be delivered within 7 business days via Standard shipping and 5 business days via Express Shipping. Please note that this is just an estimate therefore, please refer to Australia Post website for more details on delivery timelines.
We work as hard as we can to meet all delivery estimates, but sometimes there may be delays – e.g. postal/carrier delays, logistics, bad weather, or things out of our control. Our team can be reached at info@ausaux.com if you have any queries regarding your delivery.
WHERE DO YOU SHIP TO?
We currently ship to within Australia only
IN WHAT CURRENCY WILL I BE CHARGED?
You will be charged in AUD.
CHANGE OF MIND?
To be eligible for a return for change of mind, your item must be UNUSED, UNOPENED and in the same condition that you received it. It must also be in the original packaging and in a re-sellable condition. You can contact us at info@ausaux.com within 30 days of your purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please check our Returns & Refunds page for more details.
WHO PAYS FOR THE RETURN SHIPPING?
We will ONLY pay for the return shipping if the goods are damaged or faulty.
CAN SALE ITEMS BE REFUNDED?
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless it is damaged or faulty.
DO YOU STORE PAYMENT DETAILS ON YOUR SITE AND ARE MY PERSONAL DETAILS SAFE?
We do not store any payment details including customer’s credit card details. Therefore, your information is always secure. In addition to that, our website is built on a secure platform which is regularly updated to counter any online threats.
Need help?
Contact us at info@ausaux.com for questions related to refunds and returns.